Privacy Notice

 North Holderness Community Transport (H.A.R.T.)

What do we use the information for?

North Holderness Community Transport (H.A.R.T.) holds information about individuals in order to fulfil is legal obligations, statutory duties and discretionary services:

  • Home to School Transport
  • Special Educational Needs Transport
  • Adult Services Transport (Day Care)
  • Demand Responsive Transport
  • Wheelchair Passports

What information do we hold and use?

North Holderness Community Transport (H.A.R.T.) collects and processes the following types of personal data in order to fulfil is legal obligations, statutory duties and discretionary services:

  • Name, Date of Birth, Address, Gender
  • E-Mail address (preferred method of communication)
  • Health information to assess eligibility for services
  • Appointment information for health related services

On what grounds do we use the information?

North Holderness Community Transport (H.A.R.T.) has a legal obligation and statutory duty to provide individuals with certain information under a number of regulations including:

  • Transport Act 1985
  • Children Act 1989
  • Children Act 2004
  • Care Act 2014
  • Concessionary Travel Act 2007
  • Licensing Act 2003

How do we collect this information?

Most of the personal data North Holderness Community Transport (H.A.R.T.) collects and processes is provided by council departments and by members of the public wishing to make use of the services we provide. If data collected is not mandatory and is provided to us on a voluntary basis we will inform you that you have a choice whether to provide this.


Who we share your information with?

North Holderness Community Transport (H.A.R.T.) may share your information with the following external bodies for the purposes shown:

Your information will not be used for any other purpose.

 

Type of service/adviser Name Reasons for sharing data
Auditors Accountancy Shop

 

To facilitate the statutory duty of the auditing of North Holderness Community Transport (H.A.R.T.) Annual Report, Statement of Accounts and Internal Controls.
Licensing Team East Riding of Yorkshire Council Safeguarding Children, Young People and Adults
LADO (Local Area Designated Officer) East Riding of Yorkshire Council Safeguarding Children, Young People and Adults
Social Services East Riding of Yorkshire Council Safeguarding Children, Young People and Adults
Police Humberside Police Safeguarding Children, Young People and Adults
Transportation Services East Riding of Yorkshire Council Safeguarding Children, Young People and Adults

Undertaking Local Authority Passenger transport Contracts

Other Local Authorities Various Safeguarding Children, Young People and Adults

Undertaking Local Authority Passenger transport Contracts

In certain circumstances service providers, professional advisers and auditors may also be classed as data controllers.

Your information will not be used for any other purpose.


How long do we store information and is it secure? 

North Holderness Community Transport (H.A.R.T.) has a retention schedule in place to ensure that information is only held for as long as it is needed.


What rights do you have? 

Under GDPR individuals have the right to control the information held about them and how it is used.  The rights that you have depend upon the grounds upon which your information is collected.  All of the rights you could have are outlined at Information Commissioner’s Office (external website).  For the purpose of delivery and administration of North Holderness Community Transport (H.A.R.T.) legal obligations, statutory duties and discretionary services and/or to comply with contractual obligations relating to them, individuals will have the following rights:

The right of access – You are entitled to see the information North Holderness Community Transport (H.A.R.T.) holds about you and can request a copy by emailing hart@medibus.org.uk

 

The right to rectification – If you believe any information North Holderness Community Transport (H.A.R.T.) holds about you to be incorrect, please email hart@medibus.org.uk and we will amend the information accordingly.

 

The right to erasure/ right to be forgotten – North Holderness Community Transport (H.A.R.T.), in providing statutory duties under the regulations has determined that all requests to permanently delete a service user record will be dealt with on an individual basis. All requests for deletion should be sent to hart@medibus.org.uk

 

The right to restrict processing – Should you wish North Holderness Community Transport (H.A.R.T.) to limit how we use your data please email hart@medibus.org.uk with the reason for your request.

 

The right to data portability – North Holderness Community Transport (H.A.R.T.) has determined that there will be no requirement for Data Portability.

 

The right to object – In addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions.

 

North Holderness Community Transport (H.A.R.T.) may share your information with third parties. You can object to North Holderness Community Transport (H.A.R.T.) sharing your data with these third parties but this could result in a delay or the inability to process service user requests.

 

Should you exercise your right to object, it will not limit the information you receive from the North Holderness Community Transport (H.A.R.T.), as we may still be required by law to provide you with certain information. In cases such as this North Holderness Community Transport (H.A.R.T.) will take appropriate steps to ensure your request is complied with but that it also fulfils any legal obligation or statutory duty it has to provide you with information or services.


Where can I find out more? 

If you want to know more about how North Holderness Community Transport (H.A.R.T.) uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office (external website).