Privacy Policy

General privacy information


How do we use your information?
North Holderness Community Transport (H.A.R.T.) collects and processes data, including personal data about its members, to allow it to provide services effectively.
The North Holderness Community Transport (H.A.R.T.) takes seriously its responsibilities to ensure that any personal data it collects and processes is done so in accordance with all relevant legislation and guidance.
The North Holderness Community Transport (H.A.R.T.) collects and processes personal data to enable it to provide services on behalf of residents of the East Riding of Yorkshire.
You have the right to request that North Holderness Community Transport (H.A.R.T.) stop processing your personal data in relation to any North Holderness Community Transport (H.A.R.T.) service. However, if this request is approved this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may need to hold or process information in connection with one or more of North Holderness Community Transport (H.A.R.T.) legal functions.
You are also legally entitled to request access to any records held by the North Holderness Community Transport (H.A.R.T.) about yourself, the North Holderness Community Transport (H.A.R.T.) will seek to comply with your request but there may be some situations where it will not be able to do this in full, e.g. where information held was given in confidence.
For more information about either requesting access to your personal data or to cease processing personal data visit Information Commissioner’s Office (external website).
We will process your personal data for the following purposes:

  • To allow the North Holderness Community Transport (H.A.R.T.) to be able to communicate and provide services appropriate to your needs
  • Where you have consented to the processing
  • Where the processing is necessary to protect individuals from harm or injury
  • Where otherwise permitted under the Data Protection Act 2018, e.g. disclosure to comply with legal obligations
  • To monitor and improve performance in relation to those services and assist with planning of future service provision.

How do we protect your data?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.
We never make your personal details available to companies for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained. Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.


Where can I find more information?
If you need to contact the North Holderness Community Transport (H.A.R.T.) about Data Protection you can use the contact details below:
Contact Details
North Holderness Community Transport (H.A.R.T.)
H.A.R.T. Yard
Cliff Road
Hornsea
HU18 1JB
or by email:
hart@medibus.org.uk
Information Commissioner’s Office (ICO)
For more information about the Data Protection Act 2018 or if you are unhappy with how the North Holderness Community Transport (H.A.R.T.) had used your information, you can report a concern on the ICO’s Website: Information Commissioner’s Office (external website). As a Data Controller, North Holderness Community Transport (H.A.R.T.) will only process your personal information in accordance with the Data Protection Act 2018.


How do our services use your information?
We collect and hold information about you so we can provide various transportation services and so we can understand any needs or personal care you may have while accessing these transport services. We may not be able to help you or provide you with a service unless we have enough information, or in some cases have your permission to use your information.